By registering for a league with us you are agreeing to the following refund policies.
Refunds are not available for any non-virtual leagues, social events, practices, parties or outings. League rosters have limited space and last-minute player cancellations hinder our ability to properly plan and organize our seasons.
Refunds are not available for any e-game/virtual event, including but not limited to, Trivia, Bingo, Game Show, Mario Kart or FIFA/Madden Tournaments. If an event is canceled or postponed, you will be issued credits or receive the option to move to an alternate event of similar nature.
If a league (NOT including e-games or virtual) is canceled due to lack of player registration or venue issues, players will be provided with alternate leagues to play instead. If you are unable to play in an alternate league, you will have the option of a full refund. However, if you fail to respond to the league cancellation email by the indicated deadline, you forfeit your refund and your registration fee will be converted into a league credit. This policy does not apply to leagues canceled due to Covid-19 (see below).
Any league(s) canceled due to issues or complications related to Covid-19 will result in players being eligible to receive a pro-rated credit for any canceled dates. No refunds will be issued in this situation.
In some cases, we may need to delay the start of the league. This may be due to teams needing more time to complete their rosters, venues having schedule conflicts, and other various reasons. We reserve the right to delay the start of a league and will incorporate all planned games into the revised schedule to the best of our ability. Delayed start dates for the league are not grounds for a refund.
A player’s or team’s decision not to participate in a league they have registered for is not grounds for a refund.
- If players or teams choose not to participate, we will issue a full site credit up to 2 weeks before the registration deadline date.
- If it is within 2 weeks of the registration deadline – Partial credit will be issued on a case by case basis
All site credits must be used within 1 year of receiving the site credit.
Refunds are not given if a player moves, change in work schedule, or any other non-league related changes. Participation in adult sports, even at the recreational level, may result in injury. Volo Sports does not refund players’ fees if they are injured.
We always do our best to play all scheduled games in a season. If games have to be postponed due to weather, facility issues, or any other reason, we will do our best to make the games up at the end of the season at the same location. In some cases the game location may be changed in order to make the games up. In the rare case we are unable to make-up postponed games, players will receive a prorated credit for those games.
Games will be made up in the best possible form which may include, but not be limited to, multiple games in one night or games held on a non-league night of the week. Refunds will not be issued if a player is unable to attend the scheduled make up game.
Refunds are not available for Volo Pass subscriptions. Volo Pass subscriptions are charged monthly on the day of the month of the initial registration. Subscriptions can be canceled at any time and a player’s subscription will be valid until the expiration date of their subscription (date when next month’s payment would have been due).
All requests must be submitted in writing to firstname.lastname@example.org